{"id":3504,"date":"2024-07-06T05:47:59","date_gmt":"2024-07-06T05:47:59","guid":{"rendered":"https:\/\/www.notabane-parfums.com\/?page_id=3504"},"modified":"2024-07-31T11:52:41","modified_gmt":"2024-07-31T11:52:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.notabane-parfums.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3504\" class=\"elementor elementor-3504\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2963e08 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"2963e08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090a563 elementor-widget elementor-widget-heading\" data-id=\"090a563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c3d7a7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"7c3d7a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c03c386 elementor-widget elementor-widget-text-editor\" data-id=\"c03c386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\">La FAQ ou \u00ab\u00a0foire aux questions\u00a0\u00bb regroupe l&rsquo;ensemble des questions les plus fr\u00e9quemment pos\u00e9es par nos utilisateurs du site internet. Vous pouvez \u00e9galement nous joindre \u00e0 tout moment par <a href=\"https:\/\/www.notabane-parfums.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">la page contact<\/a> du site internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a995e8b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"a995e8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b28c63b wpr-advanced-accordion-icon-no-box elementor-widget__width-initial elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"b28c63b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_item&quot;:0}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"accordion\" data-active-index=\"0\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-circle\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111 8 0 119 0 256s111 248 248 248 248-111 248-248S385 8 248 8zm0 96c48.6 0 88 39.4 88 88s-39.4 88-88 88-88-39.4-88-88 39.4-88 88-88zm0 344c-58.7 0-111.3-26.6-146.5-68.2 18.8-35.4 55.6-59.8 98.5-59.8 2.4 0 4.8.4 7.1 1.1 13 4.2 26.6 6.9 40.9 6.9 14.3 0 28-2.7 40.9-6.9 2.3-.7 4.7-1.1 7.1-1.1 42.9 0 79.7 24.4 98.5 59.8C359.3 421.4 306.7 448 248 448z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">ACCOUNT<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><h4 style=\"text-align: justify;\" align=\"JUSTIFY\">How to create my account ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">Pour cr\u00e9er votre compte sur la boutique en ligne, il faut entrer votre adresse email, qui devient votre identifiant ainsi que les autres informations requises dans les champs appropri\u00e9s.<\/p><p align=\"JUSTIFY\">\u00a0<\/p><h4 style=\"text-align: justify;\" align=\"JUSTIFY\">How do I modify my account ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">Il est tr\u00e8s simple de changer votre mot de passe ou vos diff\u00e9rentes informations en cliquant sur \"Votre compte\" et en saisissant votre identifiant et mot de passe. Une fois connect\u00e9, vous pouvez visualiser et modifier vos informations personnelles.<\/p><p align=\"JUSTIFY\">\u00a0<\/p><h4 style=\"text-align: justify;\" align=\"JUSTIFY\">I forgot my password, how do I log in to my account?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">Lorsque vous cliquez sur le lien \u00ab mot de passe oubli\u00e9 \u00bb, vous pouvez renseigner votre adresse email qui a servi \u00e0 la cr\u00e9ation de votre compte. Votre mot de passe vous sera envoy\u00e9 par email instantan\u00e9ment. Vous pouvez \u00e9galement contacter le Service Clients en vous rendant dans la rubrique \u00ab Contact \u00bb de notre site.<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">\u00a0<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">\u00a0<\/p><h4 style=\"text-align: justify;\" align=\"JUSTIFY\">What do you do with my nominative and personal information ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\" align=\"JUSTIFY\">The information you provide to us to complete your order is only used within the framework of our commercial relationship. Under no circumstances may this information be shared with third parties or resold. In accordance with the data protection and freedom law of January 6, 1978, you have the right to access and rectify personal data concerning you. Concerning your banking information (bank cards), this is only used as part of your payment with our secure payment partner Stripe. We do not store any banking information about you.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shopping-cart\" viewbox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M528.12 301.319l47.273-208C578.806 78.301 567.391 64 551.99 64H159.208l-9.166-44.81C147.758 8.021 137.93 0 126.529 0H24C10.745 0 0 10.745 0 24v16c0 13.255 10.745 24 24 24h69.883l70.248 343.435C147.325 417.1 136 435.222 136 456c0 30.928 25.072 56 56 56s56-25.072 56-56c0-15.674-6.447-29.835-16.824-40h209.647C430.447 426.165 424 440.326 424 456c0 30.928 25.072 56 56 56s56-25.072 56-56c0-22.172-12.888-41.332-31.579-50.405l5.517-24.276c3.413-15.018-8.002-29.319-23.403-29.319H218.117l-6.545-32h293.145c11.206 0 20.92-7.754 23.403-18.681z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">ORDER<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><h4 style=\"text-align: justify;\">How do I place my order on my NotaBan\u00e9 Parfums online store ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">To place an order on the store, simply browse the site by accessing the products offered in the different categories. Then choose the items you wish to purchase by clicking on \u201cAdd to cart\u201d. Once your products are in the basket, you can check the contents by clicking on the basket, then let yourself be guided by clicking on the \u201cBuy\u201d button.<\/p><p>\u00a0<\/p><p style=\"text-align: justify;\">Your order is prepared in a maximum of 48 working hours in our warehouses, it is then delivered to the carrier according to the delivery method and country you have chosen.<\/p><p>\u00a0<\/p><p style=\"text-align: justify;\">Delivery times are then between 2 and 4 days after your order is handed over to the carrier.<\/p><p>\u00a0<\/p><h4 style=\"text-align: justify;\">What are the processing times for my order ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">All your orders are shipped within 48 hours maximum. You will be kept informed by email of the shipment of your package.<\/p><p>\u00a0<\/p><h4 style=\"text-align: justify;\">How do I know where my order is ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">We will send you a confirmation email a few minutes after validation of your order. In this email, you will find the summary of your order as well as a link allowing you to access your account and follow the status of your order. Your order will go through the following statuses: \"In preparation\" and \"Shipped\". When your package is handed over to the carrier, you will also receive a new email telling you that your package has been handed over to the carrier, in which a package tracking number will allow you to follow its journey.<\/p><p>\u00a0<\/p><h4 style=\"text-align: justify;\">How can I cancel or modify my order ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">You have the possibility to cancel an order when it has not yet been prepared by our warehouses. After validation of your payment, the content of your order can no longer be modified. We therefore invite you to check the items in your basket before finalizing your payment. If you wish to cancel your order, you should quickly contact customer service using the contact form before it is prepared. Customer service will record your cancellation and the card used during your purchase will automatically be re-credited for the full amount of your order.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-money-bill-wave\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M621.16 54.46C582.37 38.19 543.55 32 504.75 32c-123.17-.01-246.33 62.34-369.5 62.34-30.89 0-61.76-3.92-92.65-13.72-3.47-1.1-6.95-1.62-10.35-1.62C15.04 79 0 92.32 0 110.81v317.26c0 12.63 7.23 24.6 18.84 29.46C57.63 473.81 96.45 480 135.25 480c123.17 0 246.34-62.35 369.51-62.35 30.89 0 61.76 3.92 92.65 13.72 3.47 1.1 6.95 1.62 10.35 1.62 17.21 0 32.25-13.32 32.25-31.81V83.93c-.01-12.64-7.24-24.6-18.85-29.47zM48 132.22c20.12 5.04 41.12 7.57 62.72 8.93C104.84 170.54 79 192.69 48 192.69v-60.47zm0 285v-47.78c34.37 0 62.18 27.27 63.71 61.4-22.53-1.81-43.59-6.31-63.71-13.62zM320 352c-44.19 0-80-42.99-80-96 0-53.02 35.82-96 80-96s80 42.98 80 96c0 53.03-35.83 96-80 96zm272 27.78c-17.52-4.39-35.71-6.85-54.32-8.44 5.87-26.08 27.5-45.88 54.32-49.28v57.72zm0-236.11c-30.89-3.91-54.86-29.7-55.81-61.55 19.54 2.17 38.09 6.23 55.81 12.66v48.89z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">PAYMENT<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><h4 class=\"bold\" style=\"text-align: justify;\"><strong>What are the forms of payment accepted ?<\/strong><\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">We only accept payment by credit card and Paypal. Payments are completely secure by our partner Stripe. The bank cards accepted on the online store are: Carte Bleue, Visa and Mastercard.<\/p><p>\u00a0<\/p><h4 class=\"bold\" style=\"text-align: justify;\"><strong>How is payment secure ?<\/strong><\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">The NotaBan\u00e9 Parfums online store uses the Stripe e-Commerce solution, recognized by the main players in the financial world. This has been developed so that you can make your payments in an ergonomic and friendly environment, with optimal security and respect for privacy.<\/p><p>\u00a0<\/p><p style=\"text-align: justify;\">For your security, a payment protocol has been put in place: \u201c3D Secure\u201d allowing better authentication of the payment card holder during purchases made on our site by protecting the Internet user against fraudulent use of their card. banking. This authentication is based on a model comprising 3 actors hence the name 3D Secure which are:<\/p><p style=\"text-align: justify;\">The merchant<\/p><p style=\"text-align: justify;\">The bank<\/p><p style=\"text-align: justify;\">The bank card system<\/p><p>\u00a0<\/p><p style=\"text-align: justify;\">When you pay, you will be asked for a message asking for identification in order to finalize the payment request. Depending on the bank issuing the card, the identification request varies: confidential code, date of birth, etc. If there is a problem with 3D Secure payment, please contact the organization issuing your bank card.<\/p><p>\u00a0<\/p><h4 class=\"bold\" style=\"text-align: justify;\"><strong>My advantage code does not work, what should I do ?<\/strong><\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">Remember to check the validity date of your advantage code. Also make sure to respect the box and enter your code without putting a space. Remember to clear your computer's cache. If your code works, a text will be displayed to tell you that your coupon has been taken into account. Codes cannot be combined: if you have several, only one of them can be used when ordering. After following these procedures and in the event that the code does not work, do not hesitate to contact the online store's customer service using the contact form.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-truck\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M624 352h-16V243.9c0-12.7-5.1-24.9-14.1-33.9L494 110.1c-9-9-21.2-14.1-33.9-14.1H416V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48v320c0 26.5 21.5 48 48 48h16c0 53 43 96 96 96s96-43 96-96h128c0 53 43 96 96 96s96-43 96-96h48c8.8 0 16-7.2 16-16v-32c0-8.8-7.2-16-16-16zM160 464c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm320 0c-26.5 0-48-21.5-48-48s21.5-48 48-48 48 21.5 48 48-21.5 48-48 48zm80-208H416V144h44.1l99.9 99.9V256z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">DELIVERY<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><h4 style=\"text-align: justify;\">What are the delivery methods and prices ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">Orders are prepared from Monday to Saturday, excluding public holidays. Therefore, orders placed on Saturday and Sunday are processed and shipped on Monday.<\/p><p style=\"text-align: justify;\">Your order is prepared within 48 working hours in our warehouse, then it is delivered to the carrier according to the delivery method and country chosen.<\/p><p style=\"text-align: justify;\">To find out more about our delivery methods and prices, you can consult this page.<\/p><h4>\u00a0<\/h4><h4 style=\"text-align: justify;\">Can I be delivered abroad ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">NotaBan\u00e9 delivers everywhere on the planet.<\/p><p style=\"text-align: justify;\">The choice of your delivery area will be offered to you after validation of your basket. Please note that any country not included in this list cannot be delivered.<\/p><p style=\"text-align: justify;\">We would like to inform our kind customers that delivery times are indicative and take effect the day following the shipment date.<\/p><p style=\"text-align: justify;\">Shipping and delivery times may therefore be subject to delays in the event of unavailability of the products ordered, in the event of public holidays, in the event of a carrier strike or in the event of an excess of orders among other cases of force majeure.<\/p><h4>\u00a0<\/h4><h4 style=\"text-align: justify;\">What should I do if I am not home at the time of delivery ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">If your carrier is DHL, the package is delivered directly to your home and if you are not home at the time, a delivery notice will be left in your mailbox. This notice indicates the time and day of arrival as well as the post office from which you can collect the package. You will then have to go to the indicated post office with the receipt provided by the postman and an identity document to collect it. You then have a period of 15 days, after which the package will be returned to us.<\/p><h4>\u00a0<\/h4><h4 style=\"text-align: justify;\">What should I do if I don't receive my order ?<\/h4><p>\u00a0<\/p><p style=\"text-align: justify;\">If you still have not received your package after 7 days and no delivery notice has been given to you, remember to check the status of your package on the carrier's website, depending on the delivery method chosen. You can also contact customer service from Monday to Friday from 10 a.m. to 6 p.m. using the contact form.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5b6340 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"a5b6340\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63ebfe7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"63ebfe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-379aa3e elementor-widget elementor-widget-image\" data-id=\"379aa3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.notabane-parfums.com\/wp-content\/uploads\/elementor\/thumbs\/A-qqlf2eeievv3cmf8ffs8p9dw8oyew95zq8jelm1djy.png\" title=\"A\" alt=\"A\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36ba1ec e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"36ba1ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8c0335 elementor-widget elementor-widget-image\" data-id=\"a8c0335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.notabane-parfums.com\/wp-content\/uploads\/elementor\/thumbs\/AA-qqlf3d6jfr6pa70psctfrily7y6zt20270odcult5q.png\" title=\"AA\" alt=\"AA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0335633 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"0335633\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a35c26 elementor-widget elementor-widget-image\" data-id=\"9a35c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.notabane-parfums.com\/wp-content\/uploads\/elementor\/thumbs\/AAA-qqlf3wx5f9xq2081l3clpvmmp1hpap6f9qdkfnsjj2.png\" title=\"AAA\" alt=\"AAA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99e66c0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"99e66c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3a0f5 elementor-widget elementor-widget-image\" data-id=\"ae3a0f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.notabane-parfums.com\/wp-content\/uploads\/elementor\/thumbs\/AAAA-qqlf4jh9zaslsnb9xd3ndpxoyaeiffnzcu17yav3dq.png\" title=\"AAAA\" alt=\"AAAA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc2abf9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"fc2abf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6f9d72 elementor-widget elementor-widget-image\" data-id=\"c6f9d72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.notabane-parfums.com\/wp-content\/uploads\/elementor\/thumbs\/AAAAA-qqlf545q5nkww2h8km1fwkpu0rkl4ry2rodwie0fku.png\" title=\"AAAAA\" alt=\"AAAAA\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf3fd2b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"cf3fd2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc7042b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"fc7042b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f458418 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f458418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-credit-card1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SECURE PAYMENT<br>CB &amp; Mobile money<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4f017b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"d4f017b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa2c09b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fa2c09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-gift1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FREE SAMPLE<br>With your order<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f1a802 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"3f1a802\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed9fd1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4ed9fd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-paypal\" viewbox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M111.4 295.9c-3.5 19.2-17.4 108.7-21.5 134-.3 1.8-1 2.5-3 2.5H12.3c-7.6 0-13.1-6.6-12.1-13.9L58.8 46.6c1.5-9.6 10.1-16.9 20-16.9 152.3 0 165.1-3.7 204 11.4 60.1 23.3 65.6 79.5 44 140.3-21.5 62.6-72.5 89.5-140.1 90.3-43.4.7-69.5-7-75.3 24.2zM357.1 152c-1.8-1.3-2.5-1.8-3 1.3-2 11.4-5.1 22.5-8.8 33.6-39.9 113.8-150.5 103.9-204.5 103.9-6.1 0-10.1 3.3-10.9 9.4-22.6 140.4-27.1 169.7-27.1 169.7-1 7.1 3.5 12.9 10.6 12.9h63.5c8.6 0 15.7-6.3 17.4-14.9.7-5.4-1.1 6.1 14.4-91.3 4.6-22 14.3-19.7 29.3-19.7 71 0 126.4-28.8 142.9-112.3 6.5-34.8 4.6-71.4-23.8-92.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PAYMENT IN 4x<br>With Paypal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e40549 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"3e40549\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae2eef elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0ae2eef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-truck-1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">INTERNATIONAL DELIVERY<br>In express<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7f55d8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-child\" data-id=\"f7f55d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fea95e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0fea95e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-contact\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">6\/7 CUSTOMER SERVICE<br>Messaging or email<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ La FAQ ou \u00ab\u00a0foire aux questions\u00a0\u00bb regroupe l&rsquo;ensemble des questions les plus fr\u00e9quemment pos\u00e9es par nos utilisateurs du site internet. Vous pouvez \u00e9galement nous joindre \u00e0 tout moment par la page contact du site internet. COMPTE CLIENT Comment cr\u00e9er mon compte ? \u00a0 Pour cr\u00e9er votre compte sur la boutique en ligne, il faut entrer votre adresse email, qui devient votre identifiant ainsi que les autres informations requises dans les champs appropri\u00e9s. \u00a0 Comment modifier mon compte ? \u00a0 Il est tr\u00e8s simple de changer votre mot de passe ou vos diff\u00e9rentes informations en cliquant sur \u00ab\u00a0Votre compte\u00a0\u00bb et en saisissant votre identifiant et mot de passe. Une fois connect\u00e9, vous pouvez visualiser et modifier vos informations personnelles. \u00a0 J&rsquo;ai oubli\u00e9 mon mot de passe, comment me connecter \u00e0 mon compte ? \u00a0 Lorsque vous cliquez sur le lien \u00ab mot de passe oubli\u00e9 \u00bb, vous pouvez renseigner votre adresse email qui a servi \u00e0 la cr\u00e9ation de votre compte. Votre mot de passe vous sera envoy\u00e9 par email instantan\u00e9ment. Vous pouvez \u00e9galement contacter le Service Clients en vous rendant dans la rubrique \u00ab Contact \u00bb de notre site. \u00a0 \u00a0 Que faites-vous de mes informations nominatives et personnelles ? \u00a0 Les informations que vous nous transmettez pour op\u00e9rer votre commande ne sont utilis\u00e9es que dans le cadre de notre relation commerciale. En aucune mani\u00e8re ces informations ne pourront \u00eatre partag\u00e9es avec des tiers ou revendues. Conform\u00e9ment \u00e0 la loi informatique et libert\u00e9 du 6 Janvier 1978, vous disposez d&rsquo;un droit d&rsquo;acc\u00e8s et de rectification des donn\u00e9es personnelles vous concernant. Concernant vos informations bancaires (cartes bancaires), celles-ci ne sont utilis\u00e9es que dans le cadre de votre paiement chez notre partenaire de paiement s\u00e9curis\u00e9 Stripe. Nous ne conservons aucune information bancaire vous concernant. COMMANDE Comment passer ma commande sur ma boutique en ligne NotaBan\u00e9 Parfums ? \u00a0 Pour passer une commande sur la boutique, il suffit simplement de parcourir le site en acc\u00e9dant aux produits propos\u00e9s dans les diff\u00e9rentes cat\u00e9gories. Choisissez alors les articles que vous souhaitez acheter en cliquant sur \u00ab Ajouter au panier \u00bb. Une fois vos produits dans le panier, vous pouvez v\u00e9rifier le contenu de celui-ci en cliquant sur le panier, puis laissez-vous guider en cliquant sur le bouton \u00ab Acheter \u00bb. \u00a0 Votre commande est pr\u00e9par\u00e9e au maximum en 48 heures ouvr\u00e9es dans nos entrep\u00f4ts, celle-ci est ensuite remise au transporteur selon le mode de livraison et le pays que vous avez choisi. \u00a0 Les d\u00e9lais de livraison sont alors compris entre 2 et 4 jours apr\u00e8s la remise de votre commande au transporteur. \u00a0 Quels sont les d\u00e9lais de prise en charge de ma commande ? \u00a0 Toutes vos commandes sont exp\u00e9di\u00e9es sous 48h maximum. Vous \u00eates tenu(e) inform\u00e9(e) par email de l\u2019exp\u00e9dition de votre colis. \u00a0 Comment savoir o\u00f9 en est ma commande ? \u00a0 Nous vous envoyons un email de confirmation quelques minutes apr\u00e8s la validation de votre commande. Dans ce mail, vous retrouverez le r\u00e9capitulatif de votre commande ainsi qu&rsquo;un lien vous permettant d&rsquo;acc\u00e9der \u00e0 votre compte et de suivre l&rsquo;\u00e9tat de votre commande. Votre commande passera par les statuts suivants: \u00ab\u00a0En cours de pr\u00e9paration\u00a0\u00bb et \u00ab\u00a0Exp\u00e9di\u00e9e\u00a0\u00bb. Lors de la remise de votre colis au transporteur, vous recevrez \u00e9galement un nouvel email vous indiquant que votre colis a \u00e9t\u00e9 remis au transporteur, dans lequel un num\u00e9ro de suivi colis vous permettra d\u2019en suivre le parcours. \u00a0 Comment puis-je annuler ou modifier ma commande ? \u00a0 Vous avez la possibilit\u00e9 d\u2019annuler une commande lorsque celle-ci n&rsquo;a pas encore \u00e9t\u00e9 pr\u00e9par\u00e9e par nos entrep\u00f4ts. Apr\u00e8s validation de votre paiement, le contenu de votre commande ne peut plus \u00eatre modifi\u00e9. Nous vous invitons donc \u00e0 v\u00e9rifier les articles dans votre panier avant la finalisation de votre paiement. Si vous souhaitez annuler votre commande, il convient de contacter rapidement le service client par le formulaire de contact avant que celle-ci ne soit pr\u00e9par\u00e9e. Le service client enregistrera votre annulation et la carte utilis\u00e9e lors de votre achat sera automatiquement recr\u00e9dit\u00e9e du montant total de votre commande. PAIEMENT Quels sont les modes de paiement accept\u00e9s ? \u00a0 Nous acceptons uniquement le paiement par carte bancaire et Paypal. Les paiements sont totalement s\u00e9curis\u00e9s par notre partenaire Stripe. Les cartes bancaires accept\u00e9es sur la boutique en ligne sont les suivantes : Carte Bleue, Visa et Mastercard. \u00a0 Comment le paiement est-il s\u00e9curis\u00e9 ? \u00a0 La boutique en ligne NotaBan\u00e9 Parfums utilise la solution e-Commerce Stripe, reconnue par les principaux acteurs du monde financier. Celle-ci a \u00e9t\u00e9 d\u00e9velopp\u00e9e afin que vous puissiez effectuer vos paiements dans un environnement ergonomique et convivial, avec une s\u00e9curit\u00e9 optimale et le respect de la vie priv\u00e9e. \u00a0 Pour votre s\u00e9curit\u00e9, un protocole de paiement a \u00e9t\u00e9 mis en place : \u00ab 3D Secure \u00bb permettant une meilleure authentification du d\u00e9tenteur de la carte de paiement lors d\u2019achats effectu\u00e9s sur notre site en prot\u00e9geant l\u2019internaute contre l\u2019utilisation frauduleuse de sa carte bancaire. Cette authentification est bas\u00e9e sur un mod\u00e8le comportant 3 acteurs d\u2019o\u00f9 le nom 3D Secure qui sont : Le commer\u00e7ant La banque Le syst\u00e8me de carte bancaire \u00a0 Lors de votre paiement, un message avec une demande d\u2019identification vous est demand\u00e9 afin de finaliser la demande de paiement. Suivant la banque \u00e9mettrice de la carte, la demande d\u2019identification varie : code confidentiel, date de naissance,&#8230; En cas de probl\u00e8me avec le paiement 3D Secure, merci de contacter l\u2019organisme \u00e9metteur de votre carte bancaire. \u00a0 Mon code avantage ne fonctionne pas, que dois- je faire ? \u00a0 Pensez \u00e0 bien v\u00e9rifier la date de validit\u00e9 de votre code avantage. Veillez \u00e9galement \u00e0 respecter la case et entrer votre code sans y mettre d\u2019espace. Pensez \u00e0 vider le cache de votre ordinateur. Si votre code fonctionne, un texte s\u2019affichera pour vous indiquer que votre coupon \u00e0 \u00e9t\u00e9 pris en compte. Les codes ne sont pas cumulables : si vous en poss\u00e9dez plusieurs, un seul d\u2019entre eux pourra \u00eatre utilis\u00e9 lors de votre commande. 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