Moyens et modalités de livraison

MEANS AND TERMS OF DELIVERY

INTRODUCTION

At NotaBané, we are committed to offering you a pleasant and smooth purchasing experience, including fast and reliable delivery of your products. Here are the different delivery options we offer.

1. INTERNATIONAL DELIVERY

We offer express international delivery through our logistics partner, DHL Express. Delivery times for this service are 3 to 7 working days after shipment. Fees and times vary depending on destination.

  • Delivery Costs: Calculated based on the destination
  • Delivery times: 3 to 7 working days
  • Tracking: Full tracking available with email and SMS notification

2. DELIVERY TO SENEGAL

For those in Senegal, we offer delivery as soon as possible. Fees and times vary depending on destination.

  • Frais de Livraison : Calculés à la caisse en fonction de la destination
  • Délais de Livraison : 1 à 2 jours ouvrables

3. PROCESSING TIME

All orders are processed within 24 hours (excluding weekends and public holidays). You will receive a confirmation email once your order has been shipped, including a tracking number to monitor the progress of your delivery (except Senegal).

4. SPECIAL INSTRUCTIONS

If you have special delivery instructions (e.g. specific delivery times, delivery driver instructions, etc.), please indicate them when placing your order.

5. DELIVERY PROBLEM

If you have any problems with the delivery of your order, please contact our customer service at serviceclient@notabane-parfums.com.

We will do our best to resolve any issues promptly.

6. RETURN AND REFUND

For any questions or information, our customer service is at your disposal:
Email : serviceclient@notabane-parfums.com
Chat with WhatsApp : +33 6 20 31 23 23

 

By making a purchase in our store, you accept these General Conditions of Sale without reservation. We thank you for your trust and hope you enjoy your purchasing experience with NotaBané.